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Essentials of Counseling: Managing Difficult Employees |
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Professional Education Classes - Management Skills
One of the most difficult situations facing managers is handling employees' performance problems, especially when the employees do not believe that their behavior is a problem. The manager has tried giving feedback. No change. The manager tried coaching. It doesn't work. This problem can be effectively resolved and you will improve your chances of never having to terminate someone's employment again. This unique workshop will introduce novel and proven techniques necessary to successfully handle these types of tough situations.
Instructor: Bobby Peterson, business consultant and speaker
Note: new date and/or time
1 session(s): Thu: Dec 10 / 9:00 am-4:00 pm
Additional Info: This class is held on the Alpharetta Campus.
Registration fee: $345 CEUs: 0.6 
Who should attend
This class is designed for prospective managers and managers with up to 5 years of management experience.
After this class, you will be able to
- Identify the four types of performance problems in the workplace
- Use diagnostic tools to determine the root causes of an employee’s poor performance
- Identify the benefit to cost of improving an employee’s performance
- Implement an eight-step process to improve performance from what it is to what it should be
What will be covered
- Creating The appropriate ownership responsibility in problem resolution
- The two principles of effective problem resolution
- The four types of performance problems in the workplace
Situational Analysis
- Examining problem identification and cause analysis
- Using the tools of diagnostics
The Counseling Process
- Identifying benefit to cost
- The eight step process to effectively solving an associate’s performance problem
Case Study
- Practice the skill of counseling by working a business case study
Effective Problem Resolution
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